FAQ
All of our products are locally made in the Philippines. We also source our ingredients from local farmers in our community. We take our research and development process very seriously, as we have our pets (and humans, but we’ll get to that later) best interest in mind.
That being said, we pioneered the creation of pet care products made out of 100% plant aqueous extract. Since we have different lines, we use different plant extracts for each of them. Our Neem line is made of 100% neem extract and our Indulge line uses ingredients such as jicama extract and Abyssinian oil which address specific concerns.
The Fetch! Neem Pet Care System: Our flagship line! It is a complete, natural solution made with 100% Neem aqueous extract to keep your pets and environment clean and safe.
It is comprised of the Neem Shampoo, Neem Conditioner, Neem Shampoo Bar, Neem Leave-On Rinse, and Neem House Cleaner & Deodorizer. You can check out the whole line here for more details.
Fetch! Indulge: The Fetch! Indulge line is all about using premium, high quality produce and plants to create the best experience for you and your furry friend.
There are currently 3 products in the line:
You may explore the products and their functionalities by clicking on their names. You can also learn about each specific product, how to use them, and the list of their ingredients on their product page.
Yes, our products are the first in the Philippines to be both pet and human friendly!
100% YES!
We don't use artificial colors or dyes to give you only pure extract straight from the plant. Thus, like how no two plants are the same in terms of color, appearances of products may slightly vary. Rest assured though that all products have gone through quality assurance under the strict guidelines of FDA & BAI!
We are available in various stores all over the country, online, through our official website or Shopee and Lazada Platforms, our Petpreneurs, and also on several well-known and also on several well-known online & brick & mortar stores such as Dogs and the City, Pet Lovers Centre, and Petwarehouse.
Please view our directory so you can choose one that is most convenient for you:
Yes! All our products are made from natural produce that are bought directly from Filipino farmers. In addition, we have been active in supporting various animal welfare and rescue groups, Pawssion Project is one of them!
You can email us at hello@fetchnaturals.com or message us on the chat box. We will get back to you as soon as possible!
Okay, let us give you all the details about our favorite ingredient, Neem! The Neem tree (or Azadirachta Indica) is a tropical plant found in India and in Southeast Asian Countries, and yes, Philippines is included! In India, it is widely known as the “village pharmacy” as its seeds, bark, and leaves contain compounds with proven antiseptic, antiviral, antipyretic, anti-inflammatory, and antifungal uses. Phew, that was a lot of “anti’s!”
Yes, Neem is a natural, non-toxic pesticide.
Here are some of the key compounds it contains that fights off the nasty pests away:
Neem is 100% safe! Not only is it safe for your pet’s fur, but be rest assured that if your dog or cat accidentally licks some of the product off of him or herself, the small amount ingested will do no harm to your fur baby. Although our products are not formulated for ingestions, Neem can boost the immune system and kill intestinal parasites.
As for the environment, Neem is 100% biodegradable.
With all of the good stuff we just mentioned about Neem is the reason why Neem-based pet care products are popular in Europe and in the USA.
You can order by adding the products you would like to purchase to your cart. Once you have finalized your shopping cart, click the proceed to check out button and fill out the necessary information. Your order will be processed and you have 48 hours to settle the payment until it is confirmed.
Please email us at hello@fetchnaturals.com with the following information:
We accept the following payment methods:
Yes! Subscribe to our newsletter to get a discount code that will give you 10% OFF on your first order!
For orders within Metro Manila, we use Grab Express for same day or next day delivery, depending on the time the order was received and processed. We charge a flat rate of P200 for this.
For orders outside of Metro Manila, within Luzon, we use GrabxNinja Van or J&T. We charge a flat rate of P300.
For VizMin orders, we recommend shopping through our Shopee or Lazada pages.
We send a shipment notification to you with the tracking link and number once your order has been shipped out. Please allow at least one (1) day for the tracking number to process.
If you are experiencing problems locating your item, send us a message at hello@fetchnaturals.com and we can help you out!
If opened: Unfortunately we don’t accept returns or exchanges for opened products. We are very strict about keeping products safe and sanitized under FDA and BAI guidelines.
If unopened: Definitely! Just drop it off in our office for checking (or send it via courier, delivery fee via buyer) and once we have it, we will send a full refund.
Oh no! Kindly email us at hello@fetchnaturals.com with your name, order number, and photo or video proof of that we accidentally missed a product. We will also cross-check our files, as we always take photos of the products we pack before we turn them over to the courier. After checking, we can send the replacement or missed product to you at no extra costs.
We protect the products by adding extra tape on the caps to prevent leaking and by wrapping them in layers of bubble wrap. We also tell the driver who picks up the items (with picture proof of quality of item upon turnover) that items are fragile. All packed items have a fragile sticker as well.
However, we can't control how couriers handle the items. Should any damage incur, message us at hello@fetchnaturals.com with a photo of the damage and we are more than happy to discuss how we can resolve this that is convenient to you.